Ashes to Ashes Balaclava

We ship Australia wide and Internationally using Sendle or private courier.

Orders are posted between 1 day after the production of your garment. Current production time 2-7 business days. Once your order is sewn, packed and posted, you will receive a notification email.  

DOMESTIC

Standard Shipping: 
Estimated Delivery Time: 3-5 business days
Delivery Cost: $15 AUD

Express Shipping:
Estimated delivery time: 1-2 business days. 
Delivery Cost: $25 AUD

Free shipping over $350 AUD

INTERNATIONAL

International orders arrive within 2 weeks after shipping notification is received. 

New Zealand Shipping:

Estimated delivery time: New Zealand10-20business days.
Delivery Cost: $25 AUD
Free shipping over $500 AUD

Standard International Shipping: 
Estimated Delivery Time: 21-28 business days
Delivery Cost: $45 AUD

Free shipping over $500 AUD

Sorrentino Studios is not liable for import duties on international orders.

ORDER TRACKING

Once your order has been shipped, you will receive email confirmation of your shipping details and tracking number.

DELIVERIES

Sorrentino does not accept any responsibility for loss or damage to goods from deliveries.

RETURNS

Our team is committed to ensuring you are 100% satisfied with your piece, and that it will last you a lifetime. Don’t be afraid to ask us about alterations! If you are unhappy with your garment, please reach out to our team and we will see if there are any alterations we can make.

If you need to return your garment for an exchange or refund, we ask that you contact us within 7 days of receiving your item. Unfortunately we cannot offer an exchange or return after 7 days of receiving the item. Please email: info@sorrentinostudios.com to organise a return. 

No returns on altered or customised pieces. 

DETAILS FOR RETURN

To receive an exchange, credit note or refund the item(s) must be unworn, in original condition and original packaging.

Return shipping to our studio is your responsibility however we will cover shipping back to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns & exchanges are not accepted on altered or custom-made items. All sales are final on customised and altered items once the job has been accepted.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or credit note. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please remember your items are carefully handcrafted to order so if you are exchanging for a different size or different piece, production times do apply.

Handcrafted in Melbourne, Australia to order specifically for you in 1-14 business days.
Please refer to our size chart before ordering and don’t hesitate to get in contact for sizing consultation.

SIZING GUIDE

As always, sizing is subject to fabric, style and material. If you are not 100% satisfied with the fit of your garment, let us know and we can assist you.

If you have specific sizing constraints, be sure to email info@sorrentinostudios.com  to discuss sizing and fit prior to ordering.